We are committed to delivering your orders quickly and efficiently. This page outlines our shipping and delivery policies for your convenience.
Shipping Destinations
We currently ship to all locations within Uganda.
Shipping Methods and Costs
We offer the following shipping methods:
- Standard Shipping: Our most economical option, typically takes 3-5 business days for delivery within Uganda.
- Express Shipping: For faster delivery, we offer express shipping, which typically takes 1-2 business days for delivery within Uganda.
Shipping costs are calculated based on the weight of your order, the shipping method you choose, andyour delivery location. The exact shipping cost will be displayed at checkout before you confirm your order.
Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Delivery time depends on your chosen shipping method and your delivery location. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
Order Tracking
You can track your order by clicking on the tracking link in your shipping confirmation email. Alternatively, you can log into your Mercury Computers Limited account and view the order status.
Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer service team as soon as possible. We will do our best to resolve the issue promptly.
Important Information
- Please ensure that your delivery address is accurate and complete to avoid any delays or delivery failures.
- We are not responsible for any delays or delivery failures caused by incorrect or incomplete delivery addresses.
- In the event that a delivery attempt fails, the courier may leave a note with instructions for rescheduling or collecting your package.
Contact Us
If you have any questions or concerns regarding our shipping and delivery policies, please don’t hesitate to contact our customer service team at sales@mercurycomputerslimited.com or +256755123452. We are always happy to help.
