Thank you for shopping at Mercury Computers Limited. We want you to be completely satisfied with your purchase. If for any reason you are not happy, our sales refunds and returns policy is designed to make the process as easy as possible.
Returns
- Eligibility: You may return most new, unopened items within 14 days of delivery for a full refund.
- Conditions: Items must be returned in their original condition, including packaging, manuals, and accessories.
- Exceptions: The following items are not eligible for return:
- Software
- Downloadable products
- Gift cards
- Personalized items
- Initiating a Return: To initiate a return, please contact our customer service team at support@mercurycomputerslimited.com or +256755123452. They will guide you through the return process.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item).
- Refunds: Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited to your original payment method.
Refunds for Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
Warranty
Most of our products come with a 12-month warranty. If your product malfunctions within the warranty period, please contact our customer service team for assistance.
Cancellations
You may cancel an order at any time before it has been shipped. To cancel an order, please contact our customer service team. If your order has already been shipped, you may return it for a refund as per our returns policy.
Additional Information
- Proof of Purchase: Please retain your original receipt or order confirmation as proof of purchase for any returns or refunds.
- Contact Us: If you have any questions or concerns regarding our sales refunds and returns policy, please don’t hesitate to contact our customer service team.
We value your business and are committed to providing you with a hassle-free shopping experience.
Email: support@mercurycomputerslimited.com
Phone: +256755123452