Policy on Refunds and Returns
Thank you for purchasing from Mercury Computers. We value your confidence in our products and services. We are here to assist you if you are not entirely satisfied with your purchase.
Our refund policy is applicable for 14 days. Unfortunately, we cannot offer you a refund or exchange if 14 days have passed since your purchase.
Your item must be unused, in the exact condition that you received it, and in its original packaging to be eligible for a refund. In addition, you must submit evidence of purchase.
Please bear in mind that certain items, such as software, ink cartridges, and batteries, are non-refundable. We also have the right to deny a refund request if the item is damaged or missing parts for causes other than our negligence.
Please contact us within 14 days of your purchase if you need to return an item. We will issue you a return authorization number and detailed information on how to proceed.
Your item must be unused, in the same condition that you received it, and in its original packaging to be eligible for a return. In addition, you must submit evidence of purchase and the return authorization number.
Please bear in mind that you will be responsible for paying the return shipping fees. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If your refund is authorised, it will be processed and a credit will be issued to your original mode of payment within a specific number of days.
If you have any technical problems with the products you purchased from us, please contact our technical support staff at email@example.com or call +256755123452. Our specialists strive to provide the best service possible and will do everything in their power to remedy any concerns you may have.
Please Contact Us
Please contact us at +256755123452 if you have any queries about our refund and return policy. We are always delighted to assist.